Privacy Policy – AutoTorro

Effective Date: June 11, 2026

AutoTorro ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our platform.

1. Information We Collect

When you use AutoTorro, we may collect:

  • Personal Information: Name, email address, phone number
  • Vehicle Information: Make, model, year, and repair details
  • Media: Photos, videos, and audio recordings submitted by you
  • Usage Data: IP address, browser type, device data
  • Location Data: ZIP code or general location for service matching

2. How We Use Your Information

We use your information to:

  • Review and process your repair request
  • Match you with service providers or repair estimates
  • Communicate with you via SMS, email, or phone
  • Improve our platform and user experience
  • Prevent fraud and ensure platform integrity

3. Optional SMS Messaging

AutoTorro offers an optional transactional SMS notification program.

Customers may voluntarily opt in by checking a separate optional SMS consent checkbox.

SMS consent is collected independently from acceptance of the Privacy Policy and Terms & Conditions.

SMS consent is NOT required to:

  • Create an account
  • Request vehicle service
  • Receive quotations
  • Purchase services
  • Contact customer support
  • Use AutoTorro

Transactional messages include:

  • Account verification
  • Appointment confirmations
  • Quotations
  • Mechanic assignment
  • Booking updates
  • Service reminders
  • Customer support

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

Reference: https://autotorro.com/sms-policy

Reference: https://autotorro.com/sms-consent

4. How We Share Information

We may share your information with:

  • Service providers or repair shops (only as needed to fulfill repair requests)
  • Internal team members or contractors handling requests
  • Third-party communication providers (e.g., Twilio for transactional SMS delivery)

Mobile Information & SMS Consent Non-Sharing Exclusions:

We do not sell, rent, trade, or share your personal information. All disclosures listed above exclude mobile phone numbers and text messaging originator opt-in data and consent. Mobile information will NOT be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.

5. Data Storage & Security

We implement reasonable security measures to protect your information. However, no system is 100% secure.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

7. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

8. Contact

For any questions, contact:

support@autotorro.com